Performance Intelligence > Support > Vision

Training and Self Help

It takes education, reinforcement and continuous learning to ensure that your users and IT team can maintain and optimize a zOS system. Our staff will work with you to recommend the most appropriate and flexible education strategies and training options.

Performance Intelligence training accelerates benefits and enables your staff to define requests, inspect and analyze results and make informed decisions to streamline your operations and optimize resource consumption.

Our tools and applications are bundled with detailed documentation and comprehensive self-help tools. Detailed information is available for the data sources and fields, analysis applications and pre-defined reports. Information is combined with request values defined by the user to present complete information and documentation—especially for user-authored reports.

KPI driven analysis processes

PIReporter for zOS accelerates the adoption of analysis solutions by including embedded business knowledge and best practices in pre-defined sample reports, tasks and steps in which reports are modified or produced and evaluated to plan, monitor and optimize zOS performance.

Using Key Performance Indicators (KPIs) systematically helps users find and predict problems early, enables investigations to determine causes, devise solutions and plan for the future. Analysis processes represent best practices created and refined by zOS system managers and programmers and enhanced by business intelligence experts.

Examples of KPI-based analysis processes include:

· Methods to identify problems or potential problems

· Indicators to determine the cause of performance degradation

· Periodic checks to monitor operations

· Steps needed to ensure efficient operations

· Ways to detect performance trends and plan for the future

Case Study - KPI Driven Analysis Process